Delivery Policy

Merinal offers a UK-only delivery service for all plumbing, electrical, and heating products.

Our delivery policy as outlined in our Terms & Conditions is as follows:

1. Delivery
1.1 We can only ship to the billing address where the payment card is registered unless the order is paid by bank transfer or bacs payment.
1.2 We currently offer a standard UK mainland delivery service and a Pre 12 UK mainland delivery service (weekdays, Mon-Fri):-

    Our Standard UK Mainland (3-7 day, 8.00am-6.00pm) Delivery Service is for mainland UK areas only. For extreme Highlands or difficult to reach areas extra delays may occur.
    Our Pre 12 UK Mainland (3-7 day, 8:00am-12:00pm) Delivery Service is for mainland UK areas only. Price for Pre 12 is £22.50 per order. For extreme Highlands or difficult to reach areas extra delays may occur.

1.3 “Pallet deliveries” will be delivered kerbside only.

1.4 Standard courier delivery services use one man delivery & will deliver kerbside to ground floor locations only.
1.5 Where a ‘Special delivery service’ is required and available for deliveries out of hours, an extra charge would apply which would need to be quoted for before shipping of goods. For these services please call us on 01942 609896 or email sales@merinal.co.uk
1.6 Delivery dates and times specified by the Company are approximate only, however if any booked ‘Special delivery service’ fails then any extra charges applied would be refunded (excludes our standard delivery service). Unless expressly agreed by the Company in writing, time is not and shall not be deemed to be of the essence of the contract. The Customer shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery.
1.7 If goods are sold and delivered to the Customer in instalments each delivery shall constitute a separate contract, and failure by the Company to deliver any one or more of the instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated. Further the Customer shall have no right of set-off against any monies due to the Company under this or any other contract.
1.8 Where failure to take delivery by the Customer on an arranged delivery date any and all costs incurred by the Company for the re-delivery will be due and payable to the Company before re-delivery can take place.
1.9 We are able to arrange for out of hour’s deliveries however this is subject to availability, accessibility and location of delivery address. There would be an extra charge for these ‘special delivery services’ and each order would need to be quoted separately prior to shipping.
1.10 YOU ARE ADVISED NOT TO BOOK AN INSTALLER OR CONTRACTOR UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, the Company or its agents are not liable for any installer or contractor costs, consequential loss or compensation in any way. All deliveries should be checked on receipt for any signs of damage and reported to us within 24 hours, so we can resolve any problem quickly, either by calling us on 01942 609896 or by emailing us on sales@merinal.co.uk. The maximum we would allow for any claim against damages would be within seven days of receipt of your goods.

Delivery Charges

Delivery charges vary depending on order value and the size/weight of the products ordered:

  • For certain products that result in orders over £100 (exc VAT), you may qualify for free delivery, depending on destination. If you are outside of mainland UK, free delivery does not apply.

  • Final delivery charges are shown at checkout before payment, and after postcode has been entered.

  • Our Pre 12 UK Mainland (3-7 day, 8:00am-12:00pm) Delivery Service is for mainland UK areas only. Price for Pre 12 is £22.50 + VAT per order. For extreme Highlands or difficult to reach areas extra delays may occur.

Delivery Timeframes

  • Standard deliveries to mainland UK typically arrive within 3 to 7 working days.

  • Deliveries to Scotland, and other remote areas may take 3 to 10 working days.

Tracking & Delivery

  • Most deliveries are tracked.

  • A shipment confirmation email with tracking details will be sent once your order has been dispatched. If you have not received this email, please check your spam folder before reaching out to us.

Safe Place & Missed Deliveries

  • If you request delivery to a designated safe place, it is done at your own risk. Merinal and our couriers cannot accept liability for any lost, stolen, or damaged items left unattended.

  • If no one is available to receive the delivery:

    • A redelivery attempt will be made.

    • If unsuccessful, and goods are returned to us:

      • A restocking charge may apply.

      • A secondary delivery fee will be required if redelivery is requested.

For our full terms and conditions in relation to our Delivery Policy, please read our terms and conditions.

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