Frequently Asked Questions
🛒 Ordering
Q: How do I place an order?
You can place an order directly through our website. Simply browse our categories, add items to your cart, and proceed to our secure checkout.
Q: Can I order over the phone?
Yes. If you prefer to place an order by phone or need help, contact our customer service team during business hours.
Phone: 01942 609896
- Business Hours: 8:30am – 5:00pm
🚚 Delivery
Q: Do you deliver across the UK?
Yes, Merinal offers UK-wide delivery. We currently do not ship outside of the UK.
Q: How much does delivery cost?
We utilise different couriers to provide the best possible delivery price for our customers. To check how much delivery costs, please navigate to your basket, then type your address and let us calculate the rest.
We also give the option for Pre 12 UK Mainland Delivery, which is £22.50 + VAT.
Orders over £100 (Ex VAT) may qualify for free or discounted delivery. For more details, please read our Delivery Policy and Terms and Conditions
Q: How long will delivery take?
We are only able to give estimates for delivery times as unexpected delays may occur. Rest assured that we always try to give the fastest possible delivery times.
🔁 Returns & Cancellations
Q: Can I return an item?
Yes. Unused items in original packaging can be returned within 14 days of delivery. Please contact us before returning any items and read our Return Policy.
🔧 Products
Q: Do you supply both domestic and commercial products?
Yes, we stock a wide range of plumbing, electrical, and heating supplies suitable for both domestic and commercial use.
Q: Do your heaters come with warranties?
Yes. Most of our products come with manufacturer warranties. Details are normally available on individual product pages, however if any are missing you can call 01942 609 896 or email sales@merinal.co.uk for more information. You can also complete the form on our Contact Us page if you’d like to request a callback or email with specified details.
Q: Can I get technical support for your products?
Yes. Our experienced team is always available to assist with product queries, technical specs, and installation advice. Call 01942 609 896 or email sales@merinal.co.uk
📞 Contact & Support
Q: How can I contact Merinal?
You can reach us via:
Email: sales@merinal.co.uk
Phone: 01942 609896
Q: What are your customer service hours?
Our support team is available Monday–Friday, 8:30 AM to 5:00 PM (excluding public holidays).